Frequently Asked Questions

Important Phone Numbers:

  • Allalin Apartments: +41 27 958 1000
  • Saas Fee Doctor: +41 27 957 5859
  • Saas Fee Police: +41 27 957 1026
  • Fire Brigade: 118
  • Emergency: 117

Before Arrival:

We strongly recommend packing your belongings in big wheeled luggage and avoid bringing small items. Many of the apartments and chalets are not directly accessible with the electro-cars. Please check the road conditions before departure on the site www.rro.ch to avoid road closures. 

Arrival:

Upon arrival on Saas Fee Parking House unload your luggage in terminal A or B. Next park your car either underground or on the open parking (P1) then return to the terminal and give us a call (free phones located in terminals).

Transportation:

You can either get a hand-trolley (free of charge) at the Tourist Office or Call a taxi. We may also organise the transportation for you. Please note that due the high amount of arrivals and departures on Saturday you might wait a long time for a transport.

Check in / out:

Upon arrival please collect your keys at Allalin Apartments office. Grid N5 - Nr. 35 on the village map (front desk of Hotel Allalin).

You are expected to check out of the apartment and hand back the keys to the reception of the Hotel Allalin before 10 am on your departure day (opening times of the reception is daily from 8 am to 6 pm). Should you leave before 8 am please drop your key into the mail box in the entrance door of the hotel. Lost or not-returned keys will be charged to your credit card.

Apartment Cleaning:

Please report any damages or breakages either found or caused by yourselves.

The kitchen must be left properly cleaned before your departure, this includes dishes, stove, oven (incl. Tray) and refrigerator. CHF 100.- will be charged for dirty stove, oven or fridge, CHF 50.- for dirty dishes.

Rubbish bags (only use the official orange bags please!) are to be deposited in the nearest „rubbish hut“. Additional bags are at your disposal at the front desk of the Hotel Allalin. For any bag left inside the apartment we will charge CHF 20.

Please also remove the bed sheets and leave them on the eating table together with the bath and kitchen towels. If not complied we will charge CHF 10.- per person.

We ask you to not take skis and boots into the apartments but to leave them in the ski room.

Outstanding Payment:

Please settle your bill (if there is an outstanding amount) 3 days before your departure at the reception of the Hotel Allalin. Please notice that credit cards ARE NOT accepted for payment concerning the apartments/chalets.